Your front office,
running itself.

Automated workflows for businesses. We set up and run bookings, reminders, follow-ups, enquiries and reviews.

Email us See the workflows
A Turstone workflow dashboard: a one-line summary of the week, three numbers and tomorrow's appointments with confirmation status.
Chairfill, our first workflow product. Demo data.

Seven workflows.
Running every day.

Each one runs on its own and only asks your team to step in when a person is needed.

Appointment reminders

Fewer no-shows, without a phone call.

  1. A text goes out two days before
  2. Confirm or cancel in one tap
  3. A follow-up if there is no answer
  4. Cancellations go straight to the waitlist

Filling cancellations

A freed slot is offered before it sits empty.

  1. A slot frees up
  2. People on the waitlist are offered it by text
  3. The first to tap gets it
  4. Reception books it in

Repeat business

Customers who are due back, brought back.

  1. Finds customers due a return visit
  2. Texts them each morning
  3. They ask for a time
  4. Reception gets a call list

New enquiries

Every enquiry answered while it is still warm.

  1. Website, Facebook and Instagram forms
  2. An instant reply by text
  3. One board to follow them up
  4. Marked booked when they come in

Missed calls

A missed call becomes a text, not a lost customer.

  1. A call goes unanswered
  2. The caller gets a text with a booking link
  3. Landlines become a call-back

Review requests

More Google reviews, asked for the same way every time.

  1. The visit happens
  2. A short, polite text that evening
  3. Once a year at most per person

The morning list

Everything that needs a person, in one place.

  1. Calls to make, written as plain sentences
  2. Tick what happened: booked, no answer, not interested
  3. Most clear themselves once booked

Built around the systems you already use.

We connect to them, set the workflows up for you and keep them running.

Connect your systems

Your booking system, calendar, website forms, phone line and payments, or a simple spreadsheet export. Nothing gets replaced.

We build and switch it on

We map how your business runs, set each workflow up with sensible settings and register your text sender name. No long setup forms.

Your team works the list

One screen shows what ran this week and what needs a person. Data is kept in the EU, and anything risky waits for a human to approve it.

Also included

Two-way texting WhatsApp Payment links Booking-request page Refer a friend

For any business that runs on bookings, calls and follow-ups.

If your team re-types the same details between systems, that work can run on its own.